Last updated: May 2026
Shire Hot Water operates the website hotwatershire.com.au. We provide hot water system installation, repair and replacement services across Sutherland Shire, NSW. This policy explains how we collect, use and protect your personal information.
We collect information you provide when you contact us, including:
We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited and time on site, via cookies and analytics tools (Google Analytics).
We use your information to:
We do not sell your personal information to third parties.
We may share your information with the licensed plumber attending your job, and with our business systems (CRM, scheduling software). All third parties are required to handle your data securely and in accordance with Australian privacy law.
Our website uses cookies to analyse traffic and improve your experience. You can disable cookies in your browser settings, though this may affect some site functionality. By using our site you consent to our use of cookies.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption for all data transmission.
You have the right to access and correct the personal information we hold about you. To request access or correction, contact us at info@hotwatershire.com.au.
If you have a complaint about how we have handled your personal information, please contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. Changes will be posted on this page with an updated date.
For any privacy enquiries, contact us at: